Service Manager (Fort Pierre, SD)

FORT PIERRE SD   Energy - Utilities - Gas - Electric Posted: 3 weeks ago  

Job Description:
This individual will be responsible for the management of the daily operations on the shop room floor (managing the existing fleet of diesel mechanics, assigning personnel to specific projects, scheduling repairs, maintaining inventory, etc.) as well as the operations with incoming customers (working directly with the customers & schedule writers to set up appointments, bring in incoming vehicles, deliver repaired vehicles, etc.). This role will be a combination of back-end management of the shop floor, the repair men and women as well as ensuring customer satisfaction on the front end of the shop. This is a great opportunity to move into a management level position with a leader in the industry!

• 5+ years of experience within an automobile repair shop environment (dealerships, body shops, diesel repair shops, specialty shops etc.)
• Strong experience managing multiple workflows and supervising the operations of the shop
o Hire, Train, Monitor, and Evaluate performance of the staff.
o Scheduling, Planning, and Managing of various jobs, inventories, work hours, etc.
o Managing the front end of the shop and ensuring customer needs are being met and managed appropriately
o Oversee the repair work, schedule necessary maintenance, provide quotes, assist and promote parts sales, etc.
• Ability to deescalate high stress customer situations
• Ability to lift 50lbs. as well as stoop, bend, twist, push, pull, reach, and lift overhead

Nice to have:
• Commercial Drivers License (CDL)
• Knowledge of diagnostic tools related to the trade

• Assist with the recruiting, hiring, training, and supervision of staff
• Supervise all shop operations and ensure proper repair/maintenance work is completed to satisfaction of the customer
• Maintain proper inventory levels, assisting in parts sales, and provide knowledge of equipment, services, and pricing
• Provide feedback to existing personnel and ensure a safe work environment is maintained

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