ServiceNow CMDB Analyst


Job Description:
One of our Fortune 50 Partners in the Aerospace & Defense industry is looking for multiple CMDB Analysts to join their team. These Analysts will be a part of one of their highest profile projects as they consolidate multiple ServiceNow instances across different BU’s into one single instance, specifically providing support for their existing CMDB structure as they migrate all data to the ServiceNow recommended model CSDM 4.0 (Common Service Data Model). This is a long term opportunity, 100% remote EST hours. Apply today to connect with our team for more details!

• 2+ years working as a Data Analyst
o Supporting a migration project
• 2-3 years working with CMDB
o Experience with Data Certification and/or the CMDB Health Dashboard
o Creating queries using the CMDB Query Builder or the ServiceNow reporting module
• 2+ years hands on experience working in ServiceNow platform
• Experience with tools such as SCCM, Tanium, Remedy, Flexera, BDNA, AWS/Azure environments
• Strong understanding of ITOM related processes

Nice to have:
• ServiceNow Administrator Certification
• Knowledge of CSDM methodology (4.0 ideally)
• ServiceNow developer experience
• Certified Implementation Specialist – ITSM

• Analyze current CMDB data and assist service owners with data migration activities to a new platform
• Facilitate understanding of the Common Services Data Model (CSDM) within the service owner community
• Promote CMDB processes among service owners and other RTX organizations
• Migrating data the have today from a CMDB perspective into the Common Services Data Model (CDSM)
• Clean-up of data in the system today

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