ServiceNow Discovery Analyst


Job Description:
One of our Global Fortune 50 Partners in the Aerospace & Defense industry is looking for multiple ServiceNow Discovery Analysts to join their Service Excellence team. The resources will be a part of one of their most high-profile projects as they consolidate multiple ServiceNow instances across different BU’s into a single instance (Greenfield Solution). Specifically, the help is needed on the Discovery side to troubleshoot any issues in their Discovery processes to ensure data is accurately updated in CMDB. This is a long term opportunity, 100% remote EST hours. Apply today to connect with our team for more details!

• 3+ years in a ServiceNow Discovery Implementation or Discovery Admin role
• 3+ years of hands-on experience working with the ServiceNow Platform
• Experience with the CMDB & ITOM Visibility (Discovery) functionalities
o Understanding of MID Server Architecture & authentication methodologies (Windows, SNMP, and Linux)
• Experience Troubleshooting errors found in the discovery process
• Any system admin experience (ie windows system admin, linux admin)
• Experience with Discovery-adjacent areas such as Event Management, HAM/SAM, etc
• ServiceNow Administrator Certification

Nice to have:
• ServiceNow Administrator Certification
• Certified Implementation Specialist – Discovery

• Gather, review and document ITOM Visibility (Discovery) requirements and assist ITOM Lead
• Troubleshooting errors/failures found in the discovery process
• Setting up credentials and making sure credentials are deployed properly
• Monitor discovery and service mapping results, reconciling and addressing any anomalies
• Establish and maintain discovery schedules
• Implementing Discovery beyond just loading and creating schedule

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