Software Support Engineer

Innovien

Job Description:
One of our clients in Atlanta, GA is looking for multiple Software Support Engineers to provide exceptional customer service to global customers, troubleshooting hardware and software issues. Apply today to be part of this fast growing company!

Requirements:
• 1-2 years of experience in a software product support role
• Ability to work flexible hours – nights and weekends
• Bachelor’s Degree
• Strong problem solving skills
• Strong written and verbal communication
• “Go-Getter” personality, and ability to work in a fast paced environment

Responsibilities:
• Work to provide phone, email, and chat support to global customers regarding hardware and software issues.
• Maintain a support ticket queue and responding to tickets in a timely manner.
• Creating and maintaining customer-facing knowledge-based articles.
• Contribute to root cause analysis related to requests for changes to software.
• Provide superior Customer Service.