IT Specialist

Job Description:
Responsibilities:
• Responsible for supporting the company’s internal phone systems that includes adding extensions, modifying caller ID’s, and resetting passwords
• Assess and troubleshoot various desktops, software, network, as well as factory and office equipment
• Complete end user requests including updating intranet content using the CMS and basic HTML, creating label printer templates, online website accounts, setting up exchange on mobile devices, setting up VPN connections, and working with users to help troubleshoot VPN connection errors
• Responsible for desktop management including installing Microsoft updates, adding computers to domain, and running anti-virus.
• Collaborate with leadership on IT projects and initiatives

Requirements:
Requirements:
• 1+ year of hands-on experience in an end-user/desktop support position (installing Microsoft updates, troubleshooting PC/printer issues, & collaborating across various teams)
• 1+ year of experience supporting O365 suite applications including setting up mailboxes, password resets, and troubleshooting
• Strong customer service orientation: proactive, eager to learn, and able to access in a fast paced production environment
• Technical knowledge gained through education, certifications, or hands-on experience in a networking/software troubleshooting environment
• Exposure to IT tools through internships, school projects, lab work, or entry level roles

Nice to have:
Preferred Requirement:
• Entra ID/Azure
• Experience with label printers, specifically zebra label printers
• B.S. Degree in Information Technology

Responsibilities: