QA (manual)

Job Description:
We are seeking an experienced Quality Assurance (QA) Analyst to support two critical enterprise initiatives: an IT Service Management (ITSM) platform implementation (ServiceNow) and a large-scale Data Center modernization that will heavily focus on data migration. This QA will be responsible for hands-on QA functional testing for the ITSM project while providing test management & coordination support to the line of business responsible for testing for the Data Center project. The ideal candidate will bring strong QA fundamentals, familiarity with ServiceNow, and a solid understanding of data migration and data validation concepts. This role requires strong communication skills, the ability to work cross-functionally with line-of-business teams, and comfort operating in Agile environment. There are many projects in the pipeline for this team, so it is a great time to be joining!

Requirements:
• 4–5 years of manual QA experience – Performing end to end functional testing in enterprise IT environments
• QC ALM experience – Developing & executing test strategies, test plans, test cases, and tracking defects within the tool
• Experience with data migration, data validation, or data quality testing – Any exposure to ELT testing or executing SQL queries for validation would be preferred
• Test management & test coordination abilities – Able to review business requirements, use cases, track defects, and coordinate testing efforts for another team doing the hands-on testing
• Experience testing in an Agile environment

Nice to have:
• ServiceNow Product Knowledge – understand its capabilities and functionalities
• Finance Industry Experience (or other regulated industries such as healthcare, insurance, etc.)

Responsibilities:
• Perform end-to-end manual QA functional testing
• Review requirements and develop, execute, and maintain test cases and test plans in QC ALM
• Execute tests, log and track defects, and support defect resolution
• Support data center and data migration initiatives through data validation and reconciliation activities
• Execute basic SQL queries or ELT-related validations as needed
• Coordinate and oversee line-of-business testing efforts, ensuring proper documentation and test evidence
• Track testing progress, risks, and defects and communicate status to stakeholders
• Collaborate with cross-functional teams in an Agile environment